Please read the following Terms of Service. Scroll all the way to the bottom of this page and then click on the button to take you to the Reply Form if this has been requested.
MYGUK Education Services – Terms of Service
Please read these Terms of Service carefully. If you have been asked to complete a Reply Form, scroll to the bottom of this page and follow the instructions provided.
These Terms of Service form a binding agreement between MYGUK Education Services (“MYGUK”, “we”, “our”) and the parent/carer (“you”) registering a child (“tutee”) for any MYGUK activity.
Section A: School‑Based Music Tuition1. Registration
1.1 All new customers must register using either:
2. Tuition Booking and Payment
2.1 All sessions must be booked by an adult parent/carer as a block of tuition and paid in full before the first session, unless otherwise stated.
2.2 A tuition block normally covers 10–12 weeks, unless stated otherwise. Payment details are provided on your invoice.
2.3 Prices displayed on flyers, emails, and social media are accurate at the time of publication but may change.
3. Attendance and Absence
3.1 The tutee is responsible for attending all scheduled sessions. Refunds cannot be issued for absences, including:
4. Tutor Cancellations
4.1 If the tutor must cancel a session due to unforeseen circumstances, MYGUK will arrange a replacement session where possible.
5. School Cancellations
5.1 MYGUK cannot accept responsibility for sessions cancelled by the school without prior notice.
6. Refunds
6.1 Refunds are not available once payment has been made, except in exceptional circumstances at MYGUK’s discretion.
7. School‑Based Absences
7.1 Absences due to school‑organised swimming lessons, off‑site activities, or similar events are treated as standard absences unless MYGUK receives prior notice from a parent/carer.
8. Emergency Contact
8.1 An up‑to‑date emergency contact number must be available at the school for use during tuition sessions.
9. Termination by Tutor
9.1 The tutor may terminate the tuition agreement at any time if deemed necessary. No refund will be issued for remaining sessions.
10. Notice of Discontinuation
10.1 From September 2021, parents/carers must provide written notice (email or letter) if their child will not continue tuition in the next term.
10.2 Notice must be received before the final day of the last week of tuition in the current term (“Deadline Week”).
10.3 Failure to provide notice before the deadline will result in:
11. Tutor Leave
11.1 MYGUK may take leave during term time; any planned absences will be stated on your invoice.
12. Booking Fee
12.1 The Booking Fee is non‑refundable, except where MYGUK cannot allocate a place within 12 months of registration.
12.2 If you cancel your child’s place after paying the Booking Fee but before tuition begins, the Booking Fee will be treated as a cancellation fee.
12.3 The Booking Fee is separate from tuition costs. Payment of the Booking Fee confirms acceptance of these Terms of Service.
Section B: Home / Online Tuition
Each booking constitutes a service agreement, meaning the lesson has been scheduled for a specific date, time, and location. Unless the required notice is given, the lesson fee remains payable.
1. Scheduling
1.1 Lessons may be arranged face‑to‑face, via SMS, or by email.
1.2 Lessons cannot be arranged through social media.
2. Cancellation by Parent/Carer
2.1 A minimum of two hours’ notice is required to cancel a lesson.
2.2 If less than two hours’ notice is given, the full lesson fee is payable.
3. Cancellation by Tutor
3.1 If MYGUK must cancel due to unforeseen circumstances, we will rearrange the lesson at the earliest convenience and provide as much notice as possible.
4. Payment
4.1 Lessons may be paid per session or as a block booking if you wish to retain the same weekly time.
5. Lesson Duration
5.1 Lessons last 20–30 minutes, depending on the agreed duration. Full payment is required for the agreed length.
6. Supervision
6.1 A parent/carer or responsible adult acting in loco parentis must be present on the premises during the lesson.
7. Registration
7.1 A completed registration form must be provided so MYGUK has accurate contact details.
8. Consistency of Lesson Times
8.1 MYGUK cannot guarantee the same weekly lesson time, although we will make every effort to maintain consistency.
9. Tutor Leave
9.1 MYGUK may take leave during term time or school holidays. Planned leave will be communicated unless emergency absence is required.
10. Illness
10.1 Following any sickness or D&V illness in the household, please allow 48 hours before a home‑based lesson can take place.
11. Home‑Based Agreement
11.1 Parents requesting Home‑Based Tuition (including tuition delivered by MYGUK‑recommended subcontractors) must sign the Home‑Based Agreement Terms of Service.
Section C: Drama Academy
1. Booking and Payment
1.1 All sessions must be booked as a block and paid in full before the first session, unless otherwise stated.
1.2 A tuition block normally covers 11 weeks, unless stated otherwise.
2. Attendance
2.1 The tutee is responsible for attending all sessions. Refunds cannot be issued for absences, including Covid‑related self‑isolation.
3. Tutor Cancellations
3.1 If the tutor must cancel due to unforeseen circumstances, a replacement session will be arranged.
4. School Cancellations
4.1 MYGUK cannot accept responsibility for sessions cancelled by the school without prior notice.
5. Refunds
5.1 Refunds are not available once payment has been made, except in exceptional circumstances.
6. Session Arrangements
6.1 Sessions must be arranged with the tutor by an adult parent/carer.
7. Pricing
7.1 Prices displayed on flyers, emails, and social media are accurate at the time of publication but may change.
8. Termination
8.1 The tutor may terminate the agreement at any time if deemed necessary, without refund.
9. Delivery of Sessions
9.1 Drama Kids, Wirral is responsible for the management, delivery, and content of all Drama Academy sessions.
Section D: Instrument Hire‑Purchase
Please refer to the separate Terms of Service governing our Instrument Hire‑Purchase Scheme (HP).
GDPR Statement1. Data We Hold
We hold minimal online data about you, limited primarily to:
2. Data We Do Not Store
We do not store postal addresses or postcodes in any online system.
3. Data Sharing
We do not share your information with any external agencies. We do not permit external companies to advertise on our website.
4. Communications
Promotional information is shared mainly via social media. Event or holiday activity information may be sent by email. You may opt out at any time.
Our text‑message service is used only for short updates, notifications, or reminders—not for marketing.
5. Child‑Related Records
Any registers, group lists, or records relating to children are stored securely on our locked computer system. These are only shared with your child’s school upon request and are transmitted via encrypted email or locked Google Drive.
Please read these Terms of Service carefully. If you have been asked to complete a Reply Form, scroll to the bottom of this page and follow the instructions provided.
These Terms of Service form a binding agreement between MYGUK Education Services (“MYGUK”, “we”, “our”) and the parent/carer (“you”) registering a child (“tutee”) for any MYGUK activity.
Section A: School‑Based Music Tuition1. Registration
1.1 All new customers must register using either:
- the Registration Form provided by your child’s school, or
- our online Registration Portal.
2. Tuition Booking and Payment
2.1 All sessions must be booked by an adult parent/carer as a block of tuition and paid in full before the first session, unless otherwise stated.
2.2 A tuition block normally covers 10–12 weeks, unless stated otherwise. Payment details are provided on your invoice.
2.3 Prices displayed on flyers, emails, and social media are accurate at the time of publication but may change.
3. Attendance and Absence
3.1 The tutee is responsible for attending all scheduled sessions. Refunds cannot be issued for absences, including:
- holidays taken during term time
- Covid‑related self‑isolation
- school trips or educational visits unless MYGUK receives written notice at least 24 hours in advance from a parent/carer.
- on‑site activities such as Bikeability unless MYGUK receives written notice at least 24 hours in advance from a parent/carer.
4. Tutor Cancellations
4.1 If the tutor must cancel a session due to unforeseen circumstances, MYGUK will arrange a replacement session where possible.
5. School Cancellations
5.1 MYGUK cannot accept responsibility for sessions cancelled by the school without prior notice.
6. Refunds
6.1 Refunds are not available once payment has been made, except in exceptional circumstances at MYGUK’s discretion.
7. School‑Based Absences
7.1 Absences due to school‑organised swimming lessons, off‑site activities, or similar events are treated as standard absences unless MYGUK receives prior notice from a parent/carer.
8. Emergency Contact
8.1 An up‑to‑date emergency contact number must be available at the school for use during tuition sessions.
9. Termination by Tutor
9.1 The tutor may terminate the tuition agreement at any time if deemed necessary. No refund will be issued for remaining sessions.
10. Notice of Discontinuation
10.1 From September 2021, parents/carers must provide written notice (email or letter) if their child will not continue tuition in the next term.
10.2 Notice must be received before the final day of the last week of tuition in the current term (“Deadline Week”).
10.3 Failure to provide notice before the deadline will result in:
- an invoice for the following term being issued, and
- a requirement to pay 50% of the tuition cost for that term.
11. Tutor Leave
11.1 MYGUK may take leave during term time; any planned absences will be stated on your invoice.
12. Booking Fee
12.1 The Booking Fee is non‑refundable, except where MYGUK cannot allocate a place within 12 months of registration.
12.2 If you cancel your child’s place after paying the Booking Fee but before tuition begins, the Booking Fee will be treated as a cancellation fee.
12.3 The Booking Fee is separate from tuition costs. Payment of the Booking Fee confirms acceptance of these Terms of Service.
Section B: Home / Online Tuition
Each booking constitutes a service agreement, meaning the lesson has been scheduled for a specific date, time, and location. Unless the required notice is given, the lesson fee remains payable.
1. Scheduling
1.1 Lessons may be arranged face‑to‑face, via SMS, or by email.
1.2 Lessons cannot be arranged through social media.
2. Cancellation by Parent/Carer
2.1 A minimum of two hours’ notice is required to cancel a lesson.
2.2 If less than two hours’ notice is given, the full lesson fee is payable.
3. Cancellation by Tutor
3.1 If MYGUK must cancel due to unforeseen circumstances, we will rearrange the lesson at the earliest convenience and provide as much notice as possible.
4. Payment
4.1 Lessons may be paid per session or as a block booking if you wish to retain the same weekly time.
5. Lesson Duration
5.1 Lessons last 20–30 minutes, depending on the agreed duration. Full payment is required for the agreed length.
6. Supervision
6.1 A parent/carer or responsible adult acting in loco parentis must be present on the premises during the lesson.
7. Registration
7.1 A completed registration form must be provided so MYGUK has accurate contact details.
8. Consistency of Lesson Times
8.1 MYGUK cannot guarantee the same weekly lesson time, although we will make every effort to maintain consistency.
9. Tutor Leave
9.1 MYGUK may take leave during term time or school holidays. Planned leave will be communicated unless emergency absence is required.
10. Illness
10.1 Following any sickness or D&V illness in the household, please allow 48 hours before a home‑based lesson can take place.
11. Home‑Based Agreement
11.1 Parents requesting Home‑Based Tuition (including tuition delivered by MYGUK‑recommended subcontractors) must sign the Home‑Based Agreement Terms of Service.
Section C: Drama Academy
1. Booking and Payment
1.1 All sessions must be booked as a block and paid in full before the first session, unless otherwise stated.
1.2 A tuition block normally covers 11 weeks, unless stated otherwise.
2. Attendance
2.1 The tutee is responsible for attending all sessions. Refunds cannot be issued for absences, including Covid‑related self‑isolation.
3. Tutor Cancellations
3.1 If the tutor must cancel due to unforeseen circumstances, a replacement session will be arranged.
4. School Cancellations
4.1 MYGUK cannot accept responsibility for sessions cancelled by the school without prior notice.
5. Refunds
5.1 Refunds are not available once payment has been made, except in exceptional circumstances.
6. Session Arrangements
6.1 Sessions must be arranged with the tutor by an adult parent/carer.
7. Pricing
7.1 Prices displayed on flyers, emails, and social media are accurate at the time of publication but may change.
8. Termination
8.1 The tutor may terminate the agreement at any time if deemed necessary, without refund.
9. Delivery of Sessions
9.1 Drama Kids, Wirral is responsible for the management, delivery, and content of all Drama Academy sessions.
Section D: Instrument Hire‑Purchase
Please refer to the separate Terms of Service governing our Instrument Hire‑Purchase Scheme (HP).
GDPR Statement1. Data We Hold
We hold minimal online data about you, limited primarily to:
- the email address provided at registration
- any mobile number you have supplied
2. Data We Do Not Store
We do not store postal addresses or postcodes in any online system.
3. Data Sharing
We do not share your information with any external agencies. We do not permit external companies to advertise on our website.
4. Communications
Promotional information is shared mainly via social media. Event or holiday activity information may be sent by email. You may opt out at any time.
Our text‑message service is used only for short updates, notifications, or reminders—not for marketing.
5. Child‑Related Records
Any registers, group lists, or records relating to children are stored securely on our locked computer system. These are only shared with your child’s school upon request and are transmitted via encrypted email or locked Google Drive.