Please read the following Terms of Service. Scroll all the way to the bottom of this page and then click on the button to take you to the Reply Form to complete it if you have been asked to.
MYGUK Education Terms of Service
Section A: School Based Tuition
Registration Process
Single, Paired & Group Tuition
1. The tutor can, upon prior request, provide an appropriate instrument for the tutee which can be used. Please see Section C: Hire-Purchase.
2. An adult parent or carer must book all sessions as a block of tuition which should be paid for in full before commencement of the first session of tutoring, unless otherwise stated. The tuition fee covers the Block/tuition term which is usually 10 weeks, unless otherwise stated. Please refer to your invoice for the payment details.
3. The tutee is responsible for attending the sessions and refunds cannot be given for absence from the sessions. Parents must make all the necessary arrangements to help their child remember to attend. Please note that Covid self-isolations are now classed as an absence.
4. If the tutor needs to cancel the session due to unforeseen circumstances, then rearrangement of the session will be made in agreement with the terms.
5. The tutor cannot accept responsibility for sessions being cancelled by the education establishment without prior notice.
6. Refunds will not be made available once payment has been made, other than in exceptional circumstances.
7. Sessions must be arranged with the tutor by an adult parent or carer.
8. An emergency contact number must be available at the school for the child in case of any emergency requiring parental contact.
9. The tutor may terminate the agreement at any given point if deemed necessary, without refund.
10. As from September 2021, all parents are now required to give us written notification(email/letter) if their child will not be continuing their tuition in the following term. Notice of discontinuation must reach us before the last day of the final week of tuition, of the current term. We will remind all customers of this ‘Deadline Week.’ Failure to provide us with notice before the deadline window closes will result in the invoice for the proceeding term being sent to you and the requirement of you to pay half the cost of the tuition programme. This means that if we do not hear from you before the deadline window closes, we will assume that your child will be continuing with tuition in the proceeding term. .
11. Parents of children who participate in two or more activities provided by MYGUK will receive a combined and itemised invoice (AO1 Invoice).
12. We may take leave of absence during the school term time; however you will be notified of these dates.
Section B: Home/Online Tuition
Each booking is classed as a ‘service agreement’ meaning that the lesson has been previously scheduled to take place on the agreed date, time and place. Unless the stated time of notice has been given for the lesson cancellation, the lesson must be paid for at the agreed rate when the service was previously booked.
1. Times can be arranged with myself either face to face, by SMS or Email. Lessons cannot be directly arranged via social media.
2. A minimum of two hours notice should be given if you require a cancellation otherwise the lesson must be paid for as this service has been previously agreed.
3. If I have to cancel the lesson due to unforeseen circumstances then I will try to rearrange at the earliest possible convenience. I will always try to give as much notice as feasibly possible.
4. Lessons can be paid for per session or in a block booking if you wish to retain the same time each week.
5. Lessons may last between 20 - 30 minutes depending on which you choose and we have agreed. Full payment is required for the agreed length of the lesson.
6. An adult parent/carer or another adult acting in loco-parentis should be on the premises during the session of tuition.
7. Please ensure that you have completed a registration form so that I have your contact details.
8. I cannot guarantee that customers will be able to retain the same lesson time week on week although I will do my best to keep consistency.
9. I may take leave of absence during the school term time or school holiday time; however I will notify you of these dates unless emergency absence by myself is required.
2a. After any sickness/D&V illnesses in your household, please allow 48 hours before I arrive to deliver a lesson.
Parents who request Home Based Tuition, including those who are using and MYGUK recommended sub-contractor, must sign the Home Based Agreement Terms of Service.
Section C: Instrument Hire-Purchase
Please see the separate terms relating to our instrument Hire-Purchase scheme (HP).
Section D: Discounts (where applicable.)
GDPR Statement
What Do We Keep?
As an organisation, we hold very little data in our online capacity about you. The main information that we hold is contact-based information. This is predominantly your:
*Email address that was provided when you first registered.
*More recently, any mobile number that you have provided.
We only use these as a point of communication between you and ourselves.
We do not store any addresses/Postcodes (if you have ever provided these to us) in any online system.
We never share any of this information with any other agencies.
We do not allow any other companies or organisations to advertise on our website.
The majority of our promotional advertisements are made through social media. Information regarding events or holiday activities may be sent via email to you. If you do not wish to receive any of these, please let us know.
Our recent text message service is used mainly for the purposes of short information provision, notifications or reminders. We avoid this as an avenue of product/service promotion.
As an organisation that works with children any registers, group lists or records are kept on our own locked computer system. These are not provided to anyone else, except your child's school if they request these. This information is always sent via encrypted email or a locked Google Drive to maintain confidentiality.
Section A: School Based Tuition
Registration Process
- All new customers must register first either through a Registration Form found at your child's school or via our online Registration Portal
- Please ensure that the appropriate reply forms have been completed either at the start of the academic year or when requested.
Single, Paired & Group Tuition
1. The tutor can, upon prior request, provide an appropriate instrument for the tutee which can be used. Please see Section C: Hire-Purchase.
2. An adult parent or carer must book all sessions as a block of tuition which should be paid for in full before commencement of the first session of tutoring, unless otherwise stated. The tuition fee covers the Block/tuition term which is usually 10 weeks, unless otherwise stated. Please refer to your invoice for the payment details.
3. The tutee is responsible for attending the sessions and refunds cannot be given for absence from the sessions. Parents must make all the necessary arrangements to help their child remember to attend. Please note that Covid self-isolations are now classed as an absence.
4. If the tutor needs to cancel the session due to unforeseen circumstances, then rearrangement of the session will be made in agreement with the terms.
5. The tutor cannot accept responsibility for sessions being cancelled by the education establishment without prior notice.
6. Refunds will not be made available once payment has been made, other than in exceptional circumstances.
7. Sessions must be arranged with the tutor by an adult parent or carer.
8. An emergency contact number must be available at the school for the child in case of any emergency requiring parental contact.
9. The tutor may terminate the agreement at any given point if deemed necessary, without refund.
10. As from September 2021, all parents are now required to give us written notification(email/letter) if their child will not be continuing their tuition in the following term. Notice of discontinuation must reach us before the last day of the final week of tuition, of the current term. We will remind all customers of this ‘Deadline Week.’ Failure to provide us with notice before the deadline window closes will result in the invoice for the proceeding term being sent to you and the requirement of you to pay half the cost of the tuition programme. This means that if we do not hear from you before the deadline window closes, we will assume that your child will be continuing with tuition in the proceeding term. .
11. Parents of children who participate in two or more activities provided by MYGUK will receive a combined and itemised invoice (AO1 Invoice).
12. We may take leave of absence during the school term time; however you will be notified of these dates.
Section B: Home/Online Tuition
Each booking is classed as a ‘service agreement’ meaning that the lesson has been previously scheduled to take place on the agreed date, time and place. Unless the stated time of notice has been given for the lesson cancellation, the lesson must be paid for at the agreed rate when the service was previously booked.
1. Times can be arranged with myself either face to face, by SMS or Email. Lessons cannot be directly arranged via social media.
2. A minimum of two hours notice should be given if you require a cancellation otherwise the lesson must be paid for as this service has been previously agreed.
3. If I have to cancel the lesson due to unforeseen circumstances then I will try to rearrange at the earliest possible convenience. I will always try to give as much notice as feasibly possible.
4. Lessons can be paid for per session or in a block booking if you wish to retain the same time each week.
5. Lessons may last between 20 - 30 minutes depending on which you choose and we have agreed. Full payment is required for the agreed length of the lesson.
6. An adult parent/carer or another adult acting in loco-parentis should be on the premises during the session of tuition.
7. Please ensure that you have completed a registration form so that I have your contact details.
8. I cannot guarantee that customers will be able to retain the same lesson time week on week although I will do my best to keep consistency.
9. I may take leave of absence during the school term time or school holiday time; however I will notify you of these dates unless emergency absence by myself is required.
2a. After any sickness/D&V illnesses in your household, please allow 48 hours before I arrive to deliver a lesson.
Parents who request Home Based Tuition, including those who are using and MYGUK recommended sub-contractor, must sign the Home Based Agreement Terms of Service.
Section C: Instrument Hire-Purchase
Please see the separate terms relating to our instrument Hire-Purchase scheme (HP).
Section D: Discounts (where applicable.)
- Customer Reward Cards have now replaced the Advance Booking System (as of July 2018.) These can be used to now access the priority places & where applicable, the discounts available. Please ask should you require one of these cards.
- Sibling discounts (SD1) are available on request for two or more siblings who are participating in the same club, not necessarily in the same session. There are some exclusions to this. Please ask if you would like to access this discount.
- Parents of children who participate in two or more separate activities can access a termly discount. This will be displayed on the AO1 invoices as of May 2018.
- Parents who have children where SD1 & AO1 discounts may apply should enquire as to the rates available, as these are currently non-combinable.
GDPR Statement
What Do We Keep?
As an organisation, we hold very little data in our online capacity about you. The main information that we hold is contact-based information. This is predominantly your:
*Email address that was provided when you first registered.
*More recently, any mobile number that you have provided.
We only use these as a point of communication between you and ourselves.
We do not store any addresses/Postcodes (if you have ever provided these to us) in any online system.
We never share any of this information with any other agencies.
We do not allow any other companies or organisations to advertise on our website.
The majority of our promotional advertisements are made through social media. Information regarding events or holiday activities may be sent via email to you. If you do not wish to receive any of these, please let us know.
Our recent text message service is used mainly for the purposes of short information provision, notifications or reminders. We avoid this as an avenue of product/service promotion.
As an organisation that works with children any registers, group lists or records are kept on our own locked computer system. These are not provided to anyone else, except your child's school if they request these. This information is always sent via encrypted email or a locked Google Drive to maintain confidentiality.