Policies & Procedures

As we work across a number of schools, we always follow each school’s individual policies. Below is an overview of how we apply these procedures in practice.

Safeguarding
We believe every child has the right to feel safe, supported and happy. All MYGUK staff are fully committed to safeguarding and follow the procedures set out by each school.

• Any safeguarding concerns raised during sessions are reported immediately to the school’s Designated Safeguarding Lead.
• We ensure we are familiar with each school’s safeguarding policy before starting any provision.
• In some cases, our team has taken part in the school’s own safeguarding training.
• If we believe a child may be at risk, we will seek guidance from professional agencies, including Social Care.
• All staff wear identifiable lanyards at all times.

Collection & Release of Children(After‑School Clubs)
For after‑school clubs run by MYGUK:

• Children are collected directly from their classrooms, unless the school authorises them to go straight to the designated room.
• We take full responsibility for the children throughout the session.
• At the end of the club, children are only released to adults named on the Collection & Release Form, which must be completed before the club begins.
• If collection arrangements change, parents must follow the procedure outlined on the form.
• We understand last‑minute changes can happen; where needed, we will confirm details with the school before releasing a child.

Complaints Procedure
If you need to raise a concern, please email us directly. We aim to resolve issues quickly and professionally, and believe that open communication is the best way to do this. We kindly ask that concerns are not shared on social media, as this can delay resolution.

Equality & Opportunity
All activities are open to every child, regardless of gender, race, ethnicity, ability, or religion. We challenge any behaviour or comments that go against British Values and report incidents to the school, following their procedures.

Behaviour Policy
We expect excellent behaviour during all MYGUK activities. Children may receive stickers, rewards, or occasional sweets for positive behaviour, effort, and practice. Certificates are awarded for completing six‑week programmes.
If behaviour falls below an acceptable standard, we will speak with the school and, if necessary, contact parents/carers directly.

Communications Policy
We aim to communicate clearly and efficiently:

• We communicate via email.
• SMS messages may be used for reminders and updates.
• Social media is used for general information only, not individual communication.
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Payments Policy

Parents can make payments in the following ways:

• BACS payments, with details included on your confirmation emails.
• All tuition must be paid in advance.
• Receipts are issued via email.
• Schools and educational establishments may pay by cheque or through their LA remittance system.